1. Boosting effectiveness in knowledge work requires an intimate awareness and understanding of the purpose and objectives of the work (logic of work), along with the purpose and objectives of the knowledge worker (logic of worker). 2. Boosting effectiveness in knowledge work requires that decisions concerning people, process or technology harmonize the logic of work with the logic of the worker. 3. Boosting effectiveness in knowledge requires a culture of creating and communicating ‘responsible commitments’ of work, by engaging and eliciting the thoughts and opinions of all members whose responsibility it is to fulfill them. 4. Boosting effectiveness in knowledge work requires practices designed to generate timely, accurate, precise, and complete feedback regarding the work’s output or the worker’s performance. 5. Boosting effectiveness in knowledge work requires the growing presence of professional trust between the worker and his colleagues, employer, tools, processes and customer. [ - ]

1. Boosting effectiveness in knowledge work requires an intimate awareness and understanding of... [ + ]