KANA provides customer service solutions to the world’s largest and
fastest growing companies. Companies that are known for their great
service rely on KANA to create customers for life.
By infusing intelligence into every customer interaction, KANA
solutions simplify the process of supporting customers across all
channels. Real-time guidance and advice make it easy to provide the
right information in the shortest amount of time, while intellig...
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KANA provides customer service solutions to the world’s largest and
fastest growing companies. Companies that are known for their great
service rely on KANA to create customers for life.
By infusing intelligence into every customer interaction, KANA
solutions simplify the process of supporting customers across all
channels. Real-time guidance and advice make it easy to provide the
right information in the shortest amount of time, while intelligent
multi-channel solutions deliver seamless, consistent service over the
customer’s channel of choice.
In every industry, companies have discovered the power of KANA to
improve agent productivity by as much as 75%, achieve double-digit
increases in customer satisfaction and differentiate themselves based
on the quality of service. More than 600 companies and nearly half of
the world’s largest 100 companies use KANA solutions to deliver simply
smart service that produces deeper and more profitable customer
relationships.
Service Intelligence Drives Exceptional Customer Service
KANA offers a complete suite of solutions for e-service, Web
self-service and call center service. Built on a standards-based,
strategic customer service platform, KANA solutions allow you to adapt
instantly to new business opportunities, operational requirements and
enterprise growth. For purchasing flexibility, these solutions are
available for on-premise and on-demand deployment.
KANA E-Service —Deliver
the channel flexibility customers demand with solutions for inbound
e-mail, Web collaboration, text chat and proactive outbound
communications. KANA optimizes e-service operations to manage millions
of interactions across channels while making it simple for customers to
do business with you.
KANA Call Center Service—Every
agent becomes an expert when intelligence drives the inquiry resolution
process. KANA solutions automate call center best practices and guide
agents through the process of finding the right answer to dramatically
increase first-call resolution and service consistency.
KANA Web Self-Service —
KANA service intelligence empowers self-service customers, making it
easy for them to find answers on their own, escalate inquiries when
they need extra help and even anticipate their needs.
Strong Partnerships for Simply Smart Customer Service
KANA has established relationships with industry-leading companies to
deliver solutions that enhance the quality of your customer service,
fit seamlessly into your current operations and meet your goals for
cost containment. KANA has joined forces with global software and
services firms including IBM and Accenture so that you can achieve
rapid ROI with implementations in as little as three months.
Robust Solutions for the Growing Enterprise
Global 2000 organizations across the industrial spectrum have gained
measurable benefits with KANA’s suite of intelligent service solutions.
Industry leaders that have implemented KANA solutions include 02,
American Airlines, Anthem, AT&T, Barclays, Bell South, British
Airways, Capital One, Cingular, Cigna, Citizens Bank, Comcast,
Daimler-Chrysler, Dell, eBay, E*Trade, GAP, Her Majesty’s Revenue and
Customs, Hewlett-Packard, Home Depot, HSBC, IBM, Intel, Kaiser
Permanente, Kodak, MetLife, Nokia, Palm, priceline.com, SBC, Siemens,
Sony, Sprint, Staples, State of California, Target, TD Waterhouse UK,
Travelocity, Verizon, Xerox, Wells Fargo and Williams Sonoma.
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