Customer relationship management (CRM) is a widely implemented model for managing a company’s interactions with customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients; nurture and retain those the company already has...
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Software In Genre:
- Stoq ,
- activeCommerce ,
- Vtiger CRM ,
- Hipergate ,
- GoldMine ,
- CYMA Systems ,
- Adempiere ,
- OpenERP ,
- OpenBlueLab ,
- OpenCRX
Works Written About This Topic:
View entire collection »Organizations in this industry:
- Become Interactive ,
- Convergys ,
- Amdocs ,
- Empathica ,
- Graham Technology ,
- Ascentium ,
- Five9 Inc. ,
- UCN Inc. ,
- Ntractive ,
- Jobster
Also known as:
- CRM