Customer service representatives (CSRs) are people employed by companies to serve as a direct point of contact for customer. In the 24/7 world today companies need to ensure their customers receive an adequate level of service or help with their questions and concerns. Such customers may be individual consumers or other companies each with different needs. Many companies provide customer service via the telephone through call centers. The CSRs in...
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Customer service representatives (CSRs) are people employed by companies to serve as a direct point of contact for customer. In the 24/7 world today companies need to ensure their customers receive an adequate level of service or help with their questions and concerns. Such customers may be individual consumers or other companies each with different needs. Many companies provide customer service via the telephone through call centers. The CSRs interact with customers to provide information in response to inquiries about products or services. They also handle and resolve complaints and communicate with customers through a variety of means. Telephone is the most popular but increasingly customer service is supplied by e-mail. Fax and regular mail correspondence and even a direct meeting can also be used by the CSR. Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area.
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