Business: #1 Provider of Contact Center Software
Founded: 1990
CEO: Wes Hayden
Locations: Headquartered in Daly City, California, USA, with 45 offices worldwide
Employees: Approximately 1,500 worldwide
Customers: 4,000+ worldwide
Parent: Paris-based Alcatel-Lucent (Euronext Paris and NYSE: ALU)
Genesys Mission
Genesys enables companies to deliver a superior customer service experience in real-time.
Consumers today expect good service whether they contact companies
by phone, e-mail, video, SMS, IM or over the Web. They expect speed,
accuracy and easy access to information.
To deliver the level of service that today's customers expect, your
company's software applications, communications infrastructure, and
customer information must all come together in real-time to provide a
superior customer service experience.
Genesys is 100% focused on call center software, delivering
real-time interaction solutions to medium- and large-sized businesses
and contact centers of all sizes.
Our integrated, award-winning contact center products, in
combination with our proven services approach and global network of
partners, deliver seamless interactions for superior customer service
and satisfaction.
A History of Success
As the market leader in contact center software, Genesys knows what
superior service means. And so do the companies that run our software.
Genesys has delivered contact center software and services for more
than 15 years, pioneering the development of computer telephony
integration software and developing a range of award-winning products
for live support and self-help.
Genesys delivers solutions for inbound customer service,
collections, help desks, order desks, workforce management, and
outbound telesales and service.
Today, more than 4,000 companies worldwide trust Genesys for contact center solutions.
The Genesys Product Suite
Designed to improve customer satisfaction, the Genesys Product Suite
enables sophisticated routing and reporting of customer interactions
across voice, e-mail and Web channels. Genesys ensures that your
customers are quickly connected to the best available resource - the
first time.
Genesys software is based on an open platform approach, enabling
businesses to deliver customer service across any network and any site,
leveraging investments and existing infrastructure.
Genesys software is based on open standards and can be quickly
integrated with leading CRM applications, ensuring effective
application integration and better use of customer information for
personalized service.
To support your long-term growth, Genesys offers the most scalable
contact center software in the industry, with the ability to route
nearly 1 million contacts and more than 40,000 e-mails per hour.
The results for businesses are more satisfied customers and greater market share.
Proven Expertise
Genesys Customer Services helps you succeed by offering specialized
consulting and support throughout the planning, implementation,
operation and evolution of your contact center technology and customer
service strategies.
Genesys products are backed by a global network of service
professionals that offer extensive contact center knowledge and years
of experience.
Genesys services can be leveraged in any combination - as well as
incorporated into our partner offerings - to maximize success in your
unique environment.
Global Partners
Genesys has more than 250 technology, systems integration and value-added reseller partners worldwide.
Our global partners - Accenture, Alcatel, IBM, Oracle, and SAP - are
leaders in their industries, ensuring access to experts and
compatibility of products.
