Synthetix Ltd is a software company based in Cambridge, England, founded in 2001. They building software agents which utilise natural language processing and hypertext links to interact with visitors to commercial websites, providing automated on-line customer service. Interactions take the form of conversational dialogue, as opposed to conventional search listings.
The company has developed a natural language engine known as SmartAgent, which di...
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Synthetix Ltd is a software company based in Cambridge, England, founded in 2001. They building software agents which utilise natural language processing and hypertext links to interact with visitors to commercial websites, providing automated on-line customer service. Interactions take the form of conversational dialogue, as opposed to conventional search listings.
The company has developed a natural language engine known as SmartAgent, which differs from open platforms like Alicebot through the commercial features of its feature-set, and through integration with an on-line analytics service, Synthetix.info, which presents a summary of customer conversations with an emphasis on user behaviour.
Synthetix clients include the BBC, British Telecom, Hitachi, General Motors and Ford. The SmartAgent product has been used by financial services, careers advice, automobile marketing, electrical retail, skills councils, higher education and children's entertainment.
SmartAgent is a software...
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