Quotations:
- Communication is everyone's panacea for everything. ,
- All business success rests on something labeled a sale, which at least momentarily weds company and customer. ,
- Good managers have a bias for action. ,
- If a window of opportunity appears, don't pull down the shade. ,
- The simple act of playing positive attention to people has a great deal to do with productivity. ,
- The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. ,
- Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past. ,
- We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments. ,
- Five daily newspapers arrive in my California driveway. The New York times and the Wall Street Journal are supplemented by three local papers. As for magazines, I read, or at least skim, Business Week, Forbes, The Economist, INC; Industry Week, Fortune. Other subscriptions include Sales and Marketing Management, Modern Health Care, Progressive Grocer, High Tech Business, and Slaon Management Review from MIT. I religiously read Business Tokyo, Asia Week, and Far Eastern Economic Review. I glance at Newsweek and Time ... but I devour the New Republic, Policy Review, Foreign Affairs, The Washington Monthly, and Public Interest. How about books? A dozen or more each month. ,
- Excellent firms don't believe in excellence -- only in constant improvement and constant change.
